We understand that inviting someone into your home is a significant decision that requires trust and respect. We are committed to providing exceptional cleaning services while ensuring our clients feel secure and valued throughout the process.
Feel free to reach out to us for any additional questions or to schedule your cleaning service. Your trust is our priority, and we look forward to serving you!
Frequently Asked Questions
At The Clean Queens, we prioritize personalized services to ensure your home receives the care and attention it deserves. Our pricing is tailored to meet the specific needs of each client, taking into account factors such as the type of cleaning needed, the size of your home, and the number of pets you have. Unlike many cleaning services that charge by the hour, we avoid this approach to prevent rushed work, which can lead to missed spots. Instead, we emphasize delivering thorough, high-quality cleaning without time constraints, ensuring your home is always sparkling clean and meticulously cared for.
The Clean Queens are proud to provide professional cleaning services throughout Edmonton and its surrounding areas. Our dedicated team specializes in both residential and commercial cleaning, ensuring that every space is spotless and inviting. Whether you're situated in the heart of Edmonton or in nearby communities, we are ready to deliver our exceptional service right to your doorstep. With a strong emphasis on reliability, thoroughness, and customer satisfaction, The Clean Queens are here to fulfill all your cleaning needs in and around Edmonton.
At our company, you can trust that your beloved pets are in excellent hands. Our dedicated cleaning staff not only ensures a hygienic environment but also interacts with and cares for your furry companions. We take great pride in the expertise of our team, who have a deep understanding of animals of all sizes. Additionally, we are committed to your pets' well-being by using safe and pet-friendly cleaning products in all our services.
Yes! Our dedicated team of cleaners is committed to creating a sparkling and fresh home for our clients seven days a week. While we do not schedule recurring cleaning services on weekends, our full range of alternative services is available any day of the week to meet your needs.
Our dedicated cleaning team arrives fully equipped with high-quality, eco-friendly products and state-of-the-art tools to ensure every cleaning task is performed with precision and care. We are happy to accommodate client requests for the use of specific products already available in your home. However, for safety reasons, please note that we do not use any products containing bleach.
Yes, The Clean Queens are fully insured! We recognize that inviting someone into your home or business involves trust, and having insurance is a crucial aspect of that trust. Our comprehensive insurance coverage safeguards against any unexpected damages or accidents that may occur during our cleaning services. We aim for our clients in Edmonton and the surrounding areas to feel completely at ease, knowing that their property and belongings are safe and protected when they choose us. Our goal is to provide not just a clean space, but also peace of mind!
The Royal Reset service is an essential first step in preparing your home for our recurring maintenance cleaning services.
This first step is an in-depth, comprehensive clean that thoroughly addresses every nook and cranny of your residence. This initial service is crucial because not everyone's idea of a "clean" home is the same. By taking the time to understand your specific preferences and the level of cleaning your home requires, we can establish a solid foundation for our ongoing maintenance visits.
In some cases, the cleaning scope for the Royal Reset may be more extensive than anticipated. When this occurs, our skilled cleaners will prioritize the most important tasks, ensuring that the core areas of your home are meticulously cleaned. Any less critical items may then be scheduled for completion during our subsequent maintenance visits.
This tailored approach guarantees that your home receives the attention it deserves, aligning our services with your unique cleaning needs and expectations. By investing in the Royal Reset, we can then provide you with consistently exceptional maintenance cleans that exceed your standards.
At The Clean Queens, we do not require clients to sign contracts or leave a credit card number when booking our services. Our goal is to provide flexible and hassle-free cleaning services, whether you need a one-time deep clean or regular maintenance.
However, we do ask all clients to review and sign our Terms of Service document prior to a booking being confirmed. This ensures clear communication and agreement on the details of our services.
At The Clean Queens, we strive to make the billing and payment process straightforward and convenient. After your cleaning service is completed, we'll email you an invoice. We accept major credit cards, e-transfers, and secure online payments. For recurring services, you can set up automated payments. All transactions are encrypted to protect your information. Our customer service team is available to assist with any invoicing or payment needs.
Our team offers comprehensive cleaning services for residential and commercial properties in Edmonton and surrounding areas. However, there are certain services we do not provide to maintain high quality and safety standards. These include exterior window cleaning above the second floor, moving or lifting heavy/fragile items, handling hazardous materials, pest control, and cleaning areas requiring specialized sanitation.
Our focus is on delivering top-notch interior cleaning, such as regular housekeeping, deep cleaning, move-in/move-out cleaning, and office cleaning. If you have needs outside our service scope, we're happy to recommend trusted specialists.
At The Clean Queens, we offer a 100% satisfaction guarantee. If you're not satisfied, contact us within 24 hours, and we'll arrange a re-clean at no extra cost. Our goal is to ensure your complete satisfaction, and we're committed to addressing any concerns promptly.
At The Clean Queens, we understand the importance of flexibility and convenience. Clients can provide access details like a spare key or security code, allowing us to clean while they're away. Our team is insured, bonded, and trusted to handle your property with care. If you prefer to be home during the cleaning, that's fine too. We aim to accommodate your preferences and schedule for a seamless experience.